SMTP – Outgoing Mail

SMTP (Simple Mail Transfer Protocol) is an Internet standard for sending email and is often referred to by email programs as the ‘outgoing mail server’.

When you setup an email account, whether on a desktop/laptop running Microsoft Outlook or Mozilla Thunderbird, or on your tablet/smartphone (walk-throughs can be found here), you will need to select your ‘outgoing mail server (SMTP)’. In most cases you have the option to use your Internet Service Provider (ISP) for outgoing mail however as an alternative you can use HostAway’s mail server. The benefit of using your ISP’s mail server is that you do not need to authenticate yourself, as you are already on their network. The downside is that if you move your device (eg. laptop, tablet or smartphone) onto another network you will not be able to send emails as you cannot authenticate yourself.

When you setup the account you will need to choose IMAP or POP which determines your account type for incoming mail. The next step is to select your outgoing mail server. If you are setting up a desktop PC that will only be connected to your home or office Internet connection then you can safely use your ISP’s outgoing mail server. You may need to contact your ISP to confirm the exact outgoing server to use but the most common combinations are:

ISP Name Outgoing Server
Telstra/Bigpond mail.bigpond.com
iiNet mail.iinet.net.au
Amnet mail.amnet.net.au
Dodo smtp.dodo.com.au

If you are setting up your mail account on a laptop, tablet or smartphone then you may wish to use mail.hostaway.net.au as the outgoing server. You will need to authenticate with your username (full email address) and password, so that you can use our mail server from whatever network you are connected to. Please note that some ISP’s block mail relaying through the default SMTP port of 25, so you may also need to change the outgoing server port (in advanced settings) to 587.

When you send emails through HostAway’s Webmail platforms you will always send via HostAway’s outgoing mail server. If you are setting up a mail account on an iPhone or iPad you can simply visit mail.hostaway.net.au in Safari and it will download the configuration automagically.

If you have any questions regarding your outgoing mail settings please don’t hesitate to contact us.

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