Remote Support

In order to allow a technician to access and take control of your computer please follow the steps below.

STEP 1

Choose the operating system you are running and click below, which will prompt you to download the QuickSupport application, save it to your computer and then run / open the application.

Note: Internet Explorer may try to block this download. If so, right click the link below and click ‘Save Target As…’

Microsoft Windows Operating System

Apple Mac OS X Operating System

Android Operating System

STEP 2

When the application is open you will see an ID and password, please give this to the technician.

Note: If running Android you will only see the ID number but not the password. When the technician attempts to connect to your device you will get a dialog asking if you want to allow the connection – tap “yes”.