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Is someone else using your email address?

Have you ever received an email from someone who is impersonating someone you know? Perhaps you have received an email from your very own address?

This is a common problem with email and a recent spate of phishing messages has people worried their computer has been hacked.

Most of the times this is not the case, the spammer has merely taken advantage of a long-term weakness in email protocols. It is a simple matter to forge an email address. Whether or not the recipient accepts the forged email depends on:

  • the quality of the incoming mail filter
  • the quality of the forged content (does it appear legitimate?)
  • the recipient’s attention to detail
  • whether the sender used any email authentication methods
He’s wearing a hoodie with a cap…he must be a hacker!

HostAway can add an authentication method to your email hosting account called an SPF record, which stands for Sender Policy Framework.

This tells other mail servers who is allowed to send emails on your behalf. Not all mail servers follow the same rules, however this certainly improves your chances that the only emails people will receive from your address have actually been sent by you!

A valid SPF record will also help avoid your legitimate emails from being marked as spam.

Other Recommendations?

  • Don’t open or click on emails from unknown senders
  • Run a reliable and up-to-date Anti Virus software
  • Check email addresses and URLs, and hover before you click! Many times spammers will switch around a letter or two from a valid domain name e.g. support@hostoway.net.au
  • Be careful when viewing emails on smartphones as the warnings signs may not be displayed properly
  • Have a backup solution and test it regularly

Please contact us if you’d like to discuss this in more detail.

Email tips whilst travelling

Whilst many people like to escape their desks and inboxes, sometimes you need to check in every once in a while. Here are some tips for using your email when away of the office:

Check in from any device. If you don’t have a laptop, tablet or phone with you, HostAway’s webmail interface is an easy way to check your emails. Simply visit https://mail.hostaway.net.au and log in with your full email address and password.

Set an autoresponder. A simple autoresponder message can be added in the HostAway Members Panel to let people know you’re away. This can be set to reply to every single email, or just to each sender once (so people who send you many emails whilst you’re away aren’t bombarded with auto-replies). You can also set a forward in case one of your colleagues needs to receive your messages.

Be careful whilst using public WiFi networks. It is highly recommended to use the secure mail protocols SSL and TLS when away from your office. This is because of the potential for someone to view your traffic if it is not encrypted. Check out https://www.hostaway.net.au/support/email/ for the recommended settings or give us a call if you’re unsure. Also beware of using computers that are not your own, as they could have malware installed to capture your keystrokes (passwords!).

Contact us if you have any issues, but please identify yourself clearly. There can be factors outside of our control. For instance, we’ve had a customer accessing mail whilst in Greece, using her hotel’s WiFi. This customer was unable to send any emails because the hotel’s IP address was on a blocklist (another guest may have done something to affect their network’s credibility such as sending out a lot of spam). In this case the customer could not use Outlook on her laptop but using HostAway’s Webmail was a way around this issue.

A Virtual Private Network (VPN) can be a good solution to these issues as it creates a tunnel between you and your regular network no matter where you are connecting from. If you have any questions before heading on holiday or a business trip please don’t hesitate to call us (hopefully well before you get to the airport!).

Virtual Servers Price Cut!

Following a major price review we have doubled the bandwidth allowance for all our virtual server packages and halved the cost for additional RAM and disk space!

We have also drastically reduced the price of the Complete VPS package, to bring it in line with the new low prices for additional resources.



Or call us if you’d like to discuss how we can customise a plan for you!


$29.95 / month
  • 512Mb RAM
  • 10GB Storage
  • 100GB Bandwidth
  • Linux OS
  • 1 IP Address


$44.95 / month
  • 1Gb RAM
  • 25GB Storage
  • 250GB Bandwidth
  • Linux OS
  • 1 IP Address


$79.95 / month
  • 2Gb RAM
  • 50GB Storage
  • 500GB Bandwidth
  • Windows or Linux
  • 2 IP Addresses


$99.95 / month
  • 3Gb RAM
  • 75GB Storage
  • 1000GB Bandwidth
  • Windows or Linux
  • 2 IP Addresses

Pay yearly in advance and receive a 10% discount!






$10 / 1Gb


50c / 1GB


50c / 1GB

IPv4 Addresses






Windows Server Standard


Microsoft Office Standard

$25 / user

Remote Desktop (Terminal Services)

$10 / user

Other Microsoft licenses available on request.

New file manager makes uploading easy

If you’ve used HostAway’s free website builder to design a responsive site for your domain, you’ll be glad to hear of a new feature we’ve just developed.

We can now add a File Manager which give you a simple page where you can upload files such as PDFs, images or other documents that you wish to share with your users.

This means you can use the website builder to create an attractive design and have an easy-to-use system for uploading documents you’d like to host on your new web page. For activation and more detailed instructions, please contact us now!


Drupalgeddon 2.0: Why is the sequel always worse?

If your website runs on the popular CMS, Drupal, you may have heard of the security exploits that caused havoc in 2014 called Drupalgeddon. Unfortunately a new series of flaws have been revealed in the past weeks and hackers are already taking advantage of unsecured sites.

Called Drupalgeddon 2.0, these flaws are a very serious threat, as you can tell by the below comment from Drupal’s website:

A remote code execution vulnerability exists within multiple subsystems of Drupal 7.x and 8.x. This potentially allows attackers to exploit multiple attack vectors on a Drupal site, which could result in the site being completely compromised.

Drupal have more information contained in this handy FAQ: https://groups.drupal.org/security/faq-2018-002

What should you do? Update your software now! Please refer to our previous article about why updating your software is a good idea. If you don’t manage your own updates or have a website developer who can help you please contact HostAway and we can discuss what options are available to you.

Proudly Supporting Our Community

As a WA business we feel it is important to give something back to our community and support local charities. We are proud to once again sponsor the Special Children’s Christmas Party. This wonderful event provides a day of fun and excitement for children suffering from serious illnesses, physical or intellectual impairment, domestic violence, or living in underprivileged circumstances. Please visit their website for more information and learn how you can get involved.

Why are we telling you about this? As a local privately-owned business we want you to know that when you spend your hard earned money purchasing quality HostAway services, some of those funds are channeled to help the less fortunate. We also sponsor a child through World Vision and have a regular donation to the Heart Research Institute, however a large part of our assistance comes from what we do best – Hosting! We provide hosting for a large and diverse range of charitable and community organisations covering not just the important medical ailments and disabilities but also:


  • Historical associations
  • Local theatre
  • Seniors Clubs
  • Volunteer Sea Rescue
  • Community Centres
  • Religious groups of various denominations
  • SES and Volunteer Bush Fire Brigades

If you have a charitable organisation that requires hosting support please don’t hesitate to get in touch with our friendly team to see how we can help 🙂

Give Your Website A Speed Boost

Our shared Linux website hosting plans run on a cluster of servers, to make them highly available. We constantly monitor performance and response times and determined that some websites running on the popular CMS, WordPress, needed extra resources. Consequently we’ve added more hardware to the cluster and some exciting new options, to speed up your website loading time.


Firstly, we have updated the load balancing software, which has provided an immediate speed boost to every website. This has decreased TTFB (Time To First Byte) response times by more than half.

Secondly, we have added two new PHP Versions to provide a more dramatic speed boost. ‘FPM’ versions of PHP behave differently, by keeping a copy of PHP ‘warm’ allowing for faster response times and processing, versus normal PHP versions which simply load when required.

To activate this you will need to log into the HostAway Members Panel.

On the homepage, select PHP Version Chooser. Select PHP 5.6 FPM or PHP 7.0 FPM. If you have an older website, that hasn’t been updated for some time you should choose PHP 5.6 FPM. If you have a recently built or updated website then please choose PHP 7.0 FPM. Wait 20 minutes for this to take effect and watch your website load times drop!

If you experience any issues switching to FPM simply change back using the PHP Version Chooser and contact us for help.

Do you have a professional email address?

A recent study by Ireland’s Domain Registry has confirmed what we already knew: Customers are more likely to trust a company that uses a professional email domain name than those which use Gmail or some other free option.

Commenting on the research, David Curtin, Chief Executive of IEDR, said:

“Our research reveals that consumers see professional email addresses and websites as indicators of trust and authenticity. For sole traders and SMEs, this is particularly important. Anecdotal evidence suggests that first-time customers are far more likely to contact the plumber or electrician who has a web presence, rather than the one who just has a phone listing. Investing in a website that lists contact details, services and prices implies openness, accountability and trustworthiness.”

Despite the abundance of low cost options (our Email Hosting plans begin at $55/year) and simple website-building tools, a large number of companies still operate without a website, conducting their business using their Bigpond, Gmail or even Hotmail accounts. Would you prefer to receive a quote from joe_great_plumber@gmail.com or joe@localplumbing.com.au? Please call us if you’d like help in setting this up for your business, it won’t take long!

Google’s free tools for your website

Click on one of the items below to explore Google's free tools and help your website stand out from the crowd:

Google Business

Manage your listing, opening hours, contact details. Essential if you want to be found on maps and searches.

Google Webmaster Tools

View and analyse website traffic, health and security issues. Find out how Google’s users find your website (search queries). An integral tool for managing SEO for your website.

Google Analytics

View detailed breakdowns of your website’s audience including their demographics, interests, behaviour and lead conversions.

Google Adwords

Pay-per-click (PPC) advertising. Create and manage multiple campaigns and reach your users based on their search keywords.

Google Adsense

Earn passive income by placing a Google ad code in the header, content or sidebar to capitalise on the traffic your website receives.

What is Office 365?

You may have heard about Microsoft’s Office 365 cloud service and wondered what it’s all about. It is basically a set of software and services that you can subscribe to, and instead of paying outright for a license you can now lease it monthly or yearly.

HostAway offers many different Office 365 licenses however the most popular are:

Exchange Online Plan 1 – Business email with none of the extras.

Business Essentials – Business email with online Office applications (Word, Excel, Powerpoint) plus 1TB of OneDrive space (Microsoft’s Dropbox equivalent), Skype for Business, Sharepoint Intranet and Microsoft Teams (chat program).

Business Premium – Business email with online AND offline Office applications, which you can install on up to 5 devices. All of the above extras are also included.

We can set you up with a domain, DNS hosting and Office 365 account and have your business email address up and running in no time! You can mix and match licenses if not everyone in your organisation requires the same services.

The business email service, referred to as Hosted Exchange, has a few pros and cons:


  • You receive a 50GB mailbox which can be expanded to 100GB if necessary.
  • Sharing contacts and calendars between staff members and devices is made easier.



  • Your data is hosted in Microsoft’s cloud, not in our data centre in Perth.
  • There is less transparency so if there are mail delivery problems we need to liaise with Microsoft, which can take longer to resolve.
  • More expensive for businesses who have many users.


If you’d like more information about Office 365 please check out our pricing here or give us a call.

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