Premium Spam Filtering now available

HostAway is now offering Premium Spam Filtering as an option for customers who receive large amounts of spam to their mailboxes, or would like more control over incoming emails.

Whilst our email hosting plans all include spam filtering as standard, the Premium Spam Filtering service is a more robust system that gives you access to premium tools such as logging, quarantining, spam training, and advanced filtering rules—for both incoming and outgoing emails—which are not possible with the standard filtering.

Pricing for Premium Spam Filtering starts at $7.50/domain/month ($90/domain/year), which will cover inbound emails. Outbound emails can also be filtered for an additional $7.50/domain/month.

For more information or to add Premium Spam Filtering to your email hosting, please get in touch with us.

Yet another domain scam

We have seen a number of customers receive the following domain scam email, please rest assured that you can safely delete it!

From: William | DNS Australia
Date: 26 June 2019 at 8:16:58 am AWST
To: “”
Subject: Your domain name has been claimed

Dear Sir/Madam,

We have received a request for the registration of the website Our system shows that you are the owner of This can have far-reaching consequences for you in the future. We are therefore under the statutory obligation to contact you, in order to offer you the first right of registration. This means that we will reject the application of the third party and the website:

After agreement we will link this website to:

This means that you will have the first option on the domain name, in order to avoid possible future problems.

We are usually under the obligation to register the domain name and to protect it for a period of 10 years. The annual price for the .INFO extension is AU$29.75 per year. This means a one-off payment of AU$297.50. When the link has been completed, all the Internet traffic that goes to the .INFO extension, will be automatically linked to your current extension and website. This process will take a maximum of 24 hours. This domain name will then have a worldwide reach. The third party will be rejected and can no longer use your domain name.

Important information:

  • You will receive a one-off invoice of AU$297.50, exclusive of GST, for a term of 10 years.
  • This contract can be cancelled at all times after the first term of one year. The paid amount for the remaining number of years will be refunded to your account.

If you agree to our offer, please send an agreement by email within 48 hours after receipt of this email, stating your name, address and ABN number in a reply to this e-mail address.
The third party will subsequently be rejected by us, and we will then complete the link. You will receive a confirmation and all the information you need by email on the same day.

With kind regards,

William Miller

Whilst misleading and morally reprehensible, it may not be illegal as the scoundrels are offering to register a similar domain for you and redirect it to your existing site.

If you would like another domain to redirect to your primary site, please contact us as we can investigate the options and provide a cheaper, more reliable service!

Is someone else using your email address?

Have you ever received an email from someone who is impersonating someone you know? Perhaps you have received an email from your very own address?

This is a common problem with email and a recent spate of phishing messages has people worried their computer has been hacked.

Most of the times this is not the case, the spammer has merely taken advantage of a long-term weakness in email protocols. It is a simple matter to forge an email address. Whether or not the recipient accepts the forged email depends on:

  • the quality of the incoming mail filter
  • the quality of the forged content (does it appear legitimate?)
  • the recipient’s attention to detail
  • whether the sender used any email authentication methods
He’s wearing a hoodie with a cap…he must be a hacker!

HostAway can add an authentication method to your email hosting account called an SPF record, which stands for Sender Policy Framework.

This tells other mail servers who is allowed to send emails on your behalf. Not all mail servers follow the same rules, however this certainly improves your chances that the only emails people will receive from your address have actually been sent by you!

A valid SPF record will also help avoid your legitimate emails from being marked as spam.

Other Recommendations?

  • Don’t open or click on emails from unknown senders
  • Run a reliable and up-to-date Anti Virus software
  • Check email addresses and URLs, and hover before you click! Many times spammers will switch around a letter or two from a valid domain name e.g.
  • Be careful when viewing emails on smartphones as the warnings signs may not be displayed properly
  • Have a backup solution and test it regularly

Please contact us if you’d like to discuss this in more detail.

Email tips whilst travelling

Whilst many people like to escape their desks and inboxes, sometimes you need to check in every once in a while. Here are some tips for using your email when away of the office:

Check in from any device. If you don’t have a laptop, tablet or phone with you, HostAway’s webmail interface is an easy way to check your emails. Simply visit and log in with your full email address and password.

Set an autoresponder. A simple autoresponder message can be added in the HostAway Members Panel to let people know you’re away. This can be set to reply to every single email, or just to each sender once (so people who send you many emails whilst you’re away aren’t bombarded with auto-replies). You can also set a forward in case one of your colleagues needs to receive your messages.

Be careful whilst using public WiFi networks. It is highly recommended to use the secure mail protocols SSL and TLS when away from your office. This is because of the potential for someone to view your traffic if it is not encrypted. Check out for the recommended settings or give us a call if you’re unsure. Also beware of using computers that are not your own, as they could have malware installed to capture your keystrokes (passwords!).

Contact us if you have any issues, but please identify yourself clearly. There can be factors outside of our control. For instance, we’ve had a customer accessing mail whilst in Greece, using her hotel’s WiFi. This customer was unable to send any emails because the hotel’s IP address was on a blocklist (another guest may have done something to affect their network’s credibility such as sending out a lot of spam). In this case the customer could not use Outlook on her laptop but using HostAway’s Webmail was a way around this issue.

A Virtual Private Network (VPN) can be a good solution to these issues as it creates a tunnel between you and your regular network no matter where you are connecting from. If you have any questions before heading on holiday or a business trip please don’t hesitate to call us (hopefully well before you get to the airport!).

Virtual Servers Price Cut!

Following a major price review we have doubled the bandwidth allowance for all our virtual server packages and halved the cost for additional RAM and disk space!

We have also drastically reduced the price of the Complete VPS package, to bring it in line with the new low prices for additional resources.



Or call us if you’d like to discuss how we can customise a plan for you!


$29.95 / month
  • 512Mb RAM
  • 10GB Storage
  • 100GB Bandwidth
  • Linux OS
  • 1 IP Address


$44.95 / month
  • 1Gb RAM
  • 25GB Storage
  • 250GB Bandwidth
  • Linux OS
  • 1 IP Address


$79.95 / month
  • 2Gb RAM
  • 50GB Storage
  • 500GB Bandwidth
  • Windows or Linux
  • 2 IP Addresses


$99.95 / month
  • 3Gb RAM
  • 75GB Storage
  • 1000GB Bandwidth
  • Windows or Linux
  • 2 IP Addresses

Pay yearly in advance and receive a 10% discount!






$10 / 1Gb


50c / 1GB


50c / 1GB

IPv4 Addresses






Windows Server Standard


Microsoft Office Standard

$25 / user

Remote Desktop (Terminal Services)

$10 / user

Other Microsoft licenses available on request.

New file manager makes uploading easy

If you’ve used HostAway’s free website builder to design a responsive site for your domain, you’ll be glad to hear of a new feature we’ve just developed.

We can now add a File Manager which give you a simple page where you can upload files such as PDFs, images or other documents that you wish to share with your users.

This means you can use the website builder to create an attractive design and have an easy-to-use system for uploading documents you’d like to host on your new web page. For activation and more detailed instructions, please contact us now!


Drupalgeddon 2.0: Why is the sequel always worse?

If your website runs on the popular CMS, Drupal, you may have heard of the security exploits that caused havoc in 2014 called Drupalgeddon. Unfortunately a new series of flaws have been revealed in the past weeks and hackers are already taking advantage of unsecured sites.

Called Drupalgeddon 2.0, these flaws are a very serious threat, as you can tell by the below comment from Drupal’s website:

A remote code execution vulnerability exists within multiple subsystems of Drupal 7.x and 8.x. This potentially allows attackers to exploit multiple attack vectors on a Drupal site, which could result in the site being completely compromised.

Drupal have more information contained in this handy FAQ:

What should you do? Update your software now! Please refer to our previous article about why updating your software is a good idea. If you don’t manage your own updates or have a website developer who can help you please contact HostAway and we can discuss what options are available to you.

Proudly Supporting Our Community

As a WA business we feel it is important to give something back to our community and support local charities. We are proud to once again sponsor the Special Children’s Christmas Party. This wonderful event provides a day of fun and excitement for children suffering from serious illnesses, physical or intellectual impairment, domestic violence, or living in underprivileged circumstances. Please visit their website for more information and learn how you can get involved.

Why are we telling you about this? As a local privately-owned business we want you to know that when you spend your hard earned money purchasing quality HostAway services, some of those funds are channeled to help the less fortunate. We also sponsor a child through World Vision and have a regular donation to the Heart Research Institute, however a large part of our assistance comes from what we do best – Hosting! We provide hosting for a large and diverse range of charitable and community organisations covering not just the important medical ailments and disabilities but also:


  • Historical associations
  • Local theatre
  • Seniors Clubs
  • Volunteer Sea Rescue
  • Community Centres
  • Religious groups of various denominations
  • SES and Volunteer Bush Fire Brigades

If you have a charitable organisation that requires hosting support please don’t hesitate to get in touch with our friendly team to see how we can help 🙂

Give Your Website A Speed Boost

Our shared Linux website hosting plans run on a cluster of servers, to make them highly available. We constantly monitor performance and response times and determined that some websites running on the popular CMS, WordPress, needed extra resources. Consequently we’ve added more hardware to the cluster and some exciting new options, to speed up your website loading time.


Firstly, we have updated the load balancing software, which has provided an immediate speed boost to every website. This has decreased TTFB (Time To First Byte) response times by more than half.

Secondly, we have added two new PHP Versions to provide a more dramatic speed boost. ‘FPM’ versions of PHP behave differently, by keeping a copy of PHP ‘warm’ allowing for faster response times and processing, versus normal PHP versions which simply load when required.

To activate this you will need to log into the HostAway Members Panel.

On the homepage, select PHP Version Chooser. Select PHP 5.6 FPM or PHP 7.0 FPM. If you have an older website, that hasn’t been updated for some time you should choose PHP 5.6 FPM. If you have a recently built or updated website then please choose PHP 7.0 FPM. Wait 20 minutes for this to take effect and watch your website load times drop!

If you experience any issues switching to FPM simply change back using the PHP Version Chooser and contact us for help.

Do you have a professional email address?

A recent study by Ireland’s Domain Registry has confirmed what we already knew: Customers are more likely to trust a company that uses a professional email domain name than those which use Gmail or some other free option.

Commenting on the research, David Curtin, Chief Executive of IEDR, said:

“Our research reveals that consumers see professional email addresses and websites as indicators of trust and authenticity. For sole traders and SMEs, this is particularly important. Anecdotal evidence suggests that first-time customers are far more likely to contact the plumber or electrician who has a web presence, rather than the one who just has a phone listing. Investing in a website that lists contact details, services and prices implies openness, accountability and trustworthiness.”

Despite the abundance of low cost options (our Email Hosting plans begin at $55/year) and simple website-building tools, a large number of companies still operate without a website, conducting their business using their Bigpond, Gmail or even Hotmail accounts. Would you prefer to receive a quote from or Please call us if you’d like help in setting this up for your business, it won’t take long!

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