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New file manager makes uploading easy

If you’ve used HostAway’s free website builder to design a responsive site for your domain, you’ll be glad to hear of a new feature we’ve just developed.

We can now add a File Manager which give you a simple page where you can upload files such as PDFs, images or other documents that you wish to share with your users.

This means you can use the website builder to create an attractive design and have an easy-to-use system for uploading documents you’d like to host on your new web page. For activation and more detailed instructions, please contact us now!


Drupalgeddon 2.0: Why is the sequel always worse?

If your website runs on the popular CMS, Drupal, you may have heard of the security exploits that caused havoc in 2014 called Drupalgeddon. Unfortunately a new series of flaws have been revealed in the past weeks and hackers are already taking advantage of unsecured sites.

Called Drupalgeddon 2.0, these flaws are a very serious threat, as you can tell by the below comment from Drupal’s website:

A remote code execution vulnerability exists within multiple subsystems of Drupal 7.x and 8.x. This potentially allows attackers to exploit multiple attack vectors on a Drupal site, which could result in the site being completely compromised.

Drupal have more information contained in this handy FAQ: https://groups.drupal.org/security/faq-2018-002

What should you do? Update your software now! Please refer to our previous article about why updating your software is a good idea. If you don’t manage your own updates or have a website developer who can help you please contact HostAway and we can discuss what options are available to you.

Proudly Supporting Our Community

As a WA business we feel it is important to give something back to our community and support local charities. We are proud to once again sponsor the Special Children’s Christmas Party. This wonderful event provides a day of fun and excitement for children suffering from serious illnesses, physical or intellectual impairment, domestic violence, or living in underprivileged circumstances. Please visit their website for more information and learn how you can get involved.

Why are we telling you about this? As a local privately-owned business we want you to know that when you spend your hard earned money purchasing quality HostAway services, some of those funds are channeled to help the less fortunate. We also sponsor a child through World Vision and have a regular donation to the Heart Research Institute, however a large part of our assistance comes from what we do best – Hosting! We provide hosting for a large and diverse range of charitable and community organisations covering not just the important medical ailments and disabilities but also:


  • Historical associations
  • Local theatre
  • Seniors Clubs
  • Volunteer Sea Rescue
  • Community Centres
  • Religious groups of various denominations
  • SES and Volunteer Bush Fire Brigades

If you have a charitable organisation that requires hosting support please don’t hesitate to get in touch with our friendly team to see how we can help 🙂

Give Your Website A Speed Boost

Our shared Linux website hosting plans run on a cluster of servers, to make them highly available. We constantly monitor performance and response times and determined that some websites running on the popular CMS, WordPress, needed extra resources. Consequently we’ve added more hardware to the cluster and some exciting new options, to speed up your website loading time.


Firstly, we have updated the load balancing software, which has provided an immediate speed boost to every website. This has decreased TTFB (Time To First Byte) response times by more than half.

Secondly, we have added two new PHP Versions to provide a more dramatic speed boost. ‘FPM’ versions of PHP behave differently, by keeping a copy of PHP ‘warm’ allowing for faster response times and processing, versus normal PHP versions which simply load when required.

To activate this you will need to log into the HostAway Members Panel.

On the homepage, select PHP Version Chooser. Select PHP 5.6 FPM or PHP 7.0 FPM. If you have an older website, that hasn’t been updated for some time you should choose PHP 5.6 FPM. If you have a recently built or updated website then please choose PHP 7.0 FPM. Wait 20 minutes for this to take effect and watch your website load times drop!

If you experience any issues switching to FPM simply change back using the PHP Version Chooser and contact us for help.

Do you have a professional email address?

A recent study by Ireland’s Domain Registry has confirmed what we already knew: Customers are more likely to trust a company that uses a professional email domain name than those which use Gmail or some other free option.

Commenting on the research, David Curtin, Chief Executive of IEDR, said:

“Our research reveals that consumers see professional email addresses and websites as indicators of trust and authenticity. For sole traders and SMEs, this is particularly important. Anecdotal evidence suggests that first-time customers are far more likely to contact the plumber or electrician who has a web presence, rather than the one who just has a phone listing. Investing in a website that lists contact details, services and prices implies openness, accountability and trustworthiness.”

Despite the abundance of low cost options (our Email Hosting plans begin at $55/year) and simple website-building tools, a large number of companies still operate without a website, conducting their business using their Bigpond, Gmail or even Hotmail accounts. Would you prefer to receive a quote from joe_great_plumber@gmail.com or joe@localplumbing.com.au? Please call us if you’d like help in setting this up for your business, it won’t take long!

Google’s free tools for your website

Click on one of the items below to explore Google's free tools and help your website stand out from the crowd:

Google Business

Manage your listing, opening hours, contact details. Essential if you want to be found on maps and searches.

Google Webmaster Tools

View and analyse website traffic, health and security issues. Find out how Google’s users find your website (search queries). An integral tool for managing SEO for your website.

Google Analytics

View detailed breakdowns of your website’s audience including their demographics, interests, behaviour and lead conversions.

Google Adwords

Pay-per-click (PPC) advertising. Create and manage multiple campaigns and reach your users based on their search keywords.

Google Adsense

Earn passive income by placing a Google ad code in the header, content or sidebar to capitalise on the traffic your website receives.

What is Office 365?

You may have heard about Microsoft’s Office 365 cloud service and wondered what it’s all about. It is basically a set of software and services that you can subscribe to, and instead of paying outright for a license you can now lease it monthly or yearly.

HostAway offers many different Office 365 licenses however the most popular are:

Exchange Online Plan 1 – Business email with none of the extras.

Business Essentials – Business email with online Office applications (Word, Excel, Powerpoint) plus 1TB of OneDrive space (Microsoft’s Dropbox equivalent), Skype for Business, Sharepoint Intranet and Microsoft Teams (chat program).

Business Premium – Business email with online AND offline Office applications, which you can install on up to 5 devices. All of the above extras are also included.

We can set you up with a domain, DNS hosting and Office 365 account and have your business email address up and running in no time! You can mix and match licenses if not everyone in your organisation requires the same services.

The business email service, referred to as Hosted Exchange, has a few pros and cons:


  • You receive a 50GB mailbox which can be expanded to 100GB if necessary.
  • Sharing contacts and calendars between staff members and devices is made easier.



  • Your data is hosted in Microsoft’s cloud, not in our data centre in Perth.
  • There is less transparency so if there are mail delivery problems we need to liaise with Microsoft, which can take longer to resolve.
  • More expensive for businesses who have many users.


If you’d like more information about Office 365 please check out our pricing here or give us a call.

How to protect yourself from ransomware

You might have read about recent ransomware attacks named WannaCry, WannaCrypt, WannaCryptor, or Wcry, which affected millions of users in more than 100,000 organisations, across 150 countries around the world – and counting. As one of the largest ransomware offensives in history, this attack highlights the critical need for businesses to protect themselves against future attacks.

The ransomware targeted computers running Microsoft’s Windows operating system by encrypting data and demanding ransom payments in the Bitcoin cryptocurrency. HostAway was not affected as we consistently apply updates and patches to all of our servers. We run anti-virus software on our mail servers to block harmful emails however there is always a delay between a new virus/malware being released and the updates to the anti-virus engine. Therefore we recommend customers protect their data by following this advice:

  • Back up your files. Preferably to an external system or hard drive so malware can’t spread to it. Back up often and test your backups.
  • Don’t open attachments from unknown or suspicious addresses. Look out for obvious misspellings and don’t click on links (hover over a link to see where it intends to take you).
  • Keep your computer up-to-date. Many people affected by the latest wave of ransomware would have been protected if they’d applied updates.
  • Use an anti-virus program. There are many to choose from, it’s often worth the expense.
  • Don’t pay ransoms. You might not get your data back and it can encourage the criminals.


Should you require assistance please contact us so we can recommend some of the professional IT consultancy companies we deal with on a daily basis.

Is Your Website Being Flagged As Insecure?

The latest Firefox and Chrome updates are labeling websites that contain forms but do not have a SSL certificate in use as not secure, i.e. HTTP instead of HTTPS.

These updates specifically deal with pages that include password fields, and in Chrome, credit card fields, and will put warnings in the address bar to explicitly indicate that the connection is not secure. This is part of a long term plan by Google to encourage website owners to deliver all of their content by HTTPS.

If you need an SSL certificate we can install one on your website for only $49.50/year, although you may need to tweak your website code to force the use of HTTPS. We also offer Extended Validation SSL certificates (green bar) and Wildcard SSLs for use on multiple sub-domains.

Free website builder now available!

The team at HostAway is proud to announce the launch of our new website builder. This tool will allow you to build and edit beautiful and responsive websites with ease, using existing templates and handy widgets to make design simple.

If you have a Linux hosting plan you are now able to click on the Website Builder link in the left hand menu of the Members Panel, or simply visit http://builder.hostaway.net.au to get started.


  • Sign up or Login.
  • Create a new site by choosing a theme, then click edit.
    • Don’t forget to give your website a proper name when saving it to your profile – this will be displayed at the page’s title to visitors.
  • Customise your site!
  • Add new sections to your page by clicking on the Blue Plus icon after every section (and select from a variety of section templates).
  • Customise and re-arrange sections on a page, using the tools on the right-hand portion of the screen.
  • Add an element to a section with the grey plus button, or click existing elements to bring up their edit menu.
  • Add additional pages to your site by clicking the top-left page field (you start at “/Home”)
  • Preview your site in different sizes (Computer, Tablet, Mobile) from the Preview menu.
  • Link the site to your HostAway Account by clicking ‘Link this site’ under the Publish menu, and authenticate using your HostAway account details (domain name & members panel password).
  • Once your site is linked, you can publish changes to your site by clicking ‘Update Live Site’ under the Publish menu – the publish process takes 3-4 minutes to complete.
  • You can add and manage multiple sites across multiple domains from your Web Builder account.

Please note that once you link this to a domain it will remove all of the old files and directories you had in there previously. If you need a backup restored just let us know.

We look forward to seeing the wonderful new websites our clients will be able to build using this new tool. If you need a more advanced website created or don’t have an eye for graphic design then please contact us so we can refer you to our talented network of local developers.



Click here to download a manual with more detailed instructions.

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