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Chinese Domain Scam

This scam has been around for a few years however a number of customers have reported a resurgence of this unsolicited email. An example of this scam is:

Dear Manager,

We are a Network Service Company which is the domain name registration center in Anhui, China. On May,7th,2012, We received HUHUA Company’s application that they are registering the name “YOUR COMPANY NAME” as their Internet Trademark and “YOURCOMPANYNAME.cn”, “YOURCOMPANYNAME.com.cn”, “YOURCOMPANYNAME.asia” domain names etc. It is China and ASIA domain names. But after auditing we found the brand name been used by your company. As the domain name registrar in China, it is our duty to notice you, so I am sending you this Email to check. According to the principle in China,your company is the owner of the trademark. In our auditing time we can keep the domain names safe for you firstly, but our audit period is limited, if you object the third party application these domain names and need to protect the brand in china and Asia by yourself, please let the responsible officer contact us as soon as possible. Thank you!

Kind regards

Angela Zhang

Anhui Office (Head Office)
Registration Department Manager 
Room 1008 Shenhui Building 
Haitian Road, Huli Anhui, China


These emails may contain different wording and formatting, however they generally follow these rules:

  • They claim to have received an application by another company who want a .cn domain name that uses your company name or trademark.
  • They claim to be authorised by the CNNIC (China Internet Network Information Center) which is the Chinese Domain Registry.
  • Their grammar and spelling is often atrocious.
  • They claim they want to help you to stop the other company from registering the .cn domain name in question.
  • The emails often have full contact details including phone, email and fax, making them seem more legitimate.
  • Prices are seldom mentioned (and can be many times more expensive than the going rate).
  • The reply addresses that these emails appear to come from vary, sometimes coming from .cn addresses and sometimes from Gmail, Hotmail, Yahoo etc addresses.

If you receive one of one of these emails don’t reply. Simply delete the email or if you are unsure please contact us.

If you want to register a .cn domain name send us an email and we can check the availability.

Domain Phishing

You are probably familiar with some of the many Phishing attempts circulating the Internet (whereby someone fraudulently tries to acquire your information by pretending to be a trustworthy organisation) however there are a few ‘companies’ that have been mailing out letters for domain name renewals with something that appears to be an invoice.

These letters originate from companies such as Domain Register, Domain Name Group or Domain Renewal Group however they often change their names so please read your letter carefully. They apparently avoid breaking the law by including a small note claiming ‘this is not an invoice’ or ‘this is an invitation to register’. They will also sometimes offer a free iPod or prize but be warned, if they manage to gain control of your domain name you will be hit with very high renewal fees and hosting costs.

If you are in doubt please give us a call – we can quickly advise whether the invoice is legitimate or not! For more information we recommend you visit The Scamwatch Website

Mailbox Quota

You can now edit your mailbox quota through the HostAway Members Panel. Each new mailbox is 100MB in size by default, however with this new tool you can now resize your mailboxes and take advantage of all the space you are entitled to. To access simply select ‘Email Quota Manager’ on the left hand menu within the Members Panel. If you require additional space this can be added in blocks which can be shared across all your mailboxes or allocated to a single large mailbox.


You can now add “subdirectory subdomains” to your website through the HostAway Members Panel with the click of a button. For those of you who aren’t familiar with the term, a subdomain is an extra level to your domain name, allowing you to divide your website into different sections without registering a new domain name, eg. help.hostaway.net.au.

This new self management feature links a folder within the ‘htdocs’ directory of your domain, so that your existing website quota is used for the subdomain. You may recognise this type of subdomain from similar tools like cPanel. We still offer our “classic subdomains” as a separate product, for those subdomains you want to isolate from other sections of your website (in terms of web space, user account and FTP access). If you have any questions about this feature or would like to change your classic subdomains to the new method please contact us.

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