E-Mail Settings

INCOMING MAIL SERVER POP OR IMAP

POP and IMAP are the different ways your email program can download your mail from the server. Read about the differences between the two here.

Hostname
The hostname for both POP and IMAP is mail.hostaway.net.au

Note that your mail program may default to mail.yourdomain.com.au as the hostname, which will only work with SSL encryption turned off.

If you wish to use a secure connection (SSL encryption), then you will need to use mail.hostaway.net.au as the mail server.

Port
Your mail program will default to port 110 for POP; or 143 for IMAP.

If you are using a secure connection (encryption type: SSL), please make the following changes:
POP: change from 110 to 995
IMAP: change from 143 to 993

OUTGOING MAIL SERVER SMTP

You must use HostAway’s outgoing mail server in order to send mail.

HostAway’s outgoing mail server is mail.hostaway.net.au

You will need to select “requires authentication” (not to be confused with “Secure Password Authentication (SPA)” if you are using Microsoft Outlook—leave this unchecked) and “use same settings as my incoming mail server”.

It is also recommended that you change the outgoing mail port from the default 25 to port 587.

If you wish to use a secure connection please choose “TLS” or “STARTTLS” as the encryption type and use port 587.

USERNAME

Your username is your full email address – For example: support@hostaway.net.au

PASSWORD

Your mailbox password has been chosen in the HostAway Members panel where you can reset it if required.

AUTOMATIC SETUP FOR IPHONE AND IPAD USERS

If you have an iPhone or iPad you can use our automatic provisioning tool – simply visit https://mail.hostaway.net.au in Safari and select ‘Download the profile’. You will then need to enter your email address and password, your name and the iDevice will do the rest!

Please view the tutorial here for more details and screenshots of the process.

SYNCING CONTACTS AND CALENDARS

If you are using Outlook 2007, 2010, 2013 or 2016 you can sync your contacts and calendars with your phone and webmail account. Simply follow the tutorial found here and download the DavSync plugin here. Thunderbird and other mail programs support CalDAV and CardDAV natively, and don’t require the DavSync plugin.

If you are using Thunderbird you can sync your calendars by following the tutorial found here.

Mac users can set up syncing with the built-in Calendar and Contact apps by following this tutorial.

Android users can also enable syncing of calendars and contacts by following the steps in this handy tutorial.

If you want seamless integration with Outlook across multiple devices, ask our support team about our Microsoft 365 packages, which supports syncing of contacts and calendars natively.

TUTORIALS

Please click here for our detailed guides to configuring your email software.

SPF RECORD

If your manage your own DNS, please ensure you add “include:spf.hostaway.net.au” to your SPF record.

For example:

"v=spf1 include:spf.hostaway.net.au -all"

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