Great company. Always offers fantastic support.
I have had several years of exceptional service from Hostaway. Their systems are always super reliable, and their support is absolutely top notch. The people responding to tickets really know their stuff, and they have always resolved any issues incredibly quickly. I 100% recommend this company if you're after hosting in the Perth area.
I've dealt with many IT companies over the years and the HostAway team has always been super responsive and helpful.
I have used HostAway to manage my websites for a couple of years now and I am always impressed by the high quality of support that they have to offer.
Very impressed with Hostaway! Just called and spoke with a sales man (unfortunately did not jot down his name) however he was very friendly, personal and thorough. Highly recommend!
Rave about this company and always happy to recommend their services whenever I get the chance. Geoff Hughan Director / Licensee Key Residential
The team at HostAway are brilliant. They've consistently given us excellent customer service, solved our problems, and offered cost effective solutions and suggestions. They've literally fixed things for us over the phone. I love that they're local and accessible and definitely recommend them for your domain, DNS, email, and website hosting.
After having struggled to get any sort of customers service from other providers for a few years I decided to go local. I called Hostaway and liked what I heard so I signed up with them. That was the day my frustrations ended. Their customer service can't be beaten. They have resolved issues with some plugins liasing with the plugin developers to get things working for me. I gave Hostaway a 5 because they deserve it. Not just for their outstanding customer service but the technical performance is great. Thank you to the team at Hostway.
This team has looked after our farm and businesses for many years now. We could not be happier with the call center advice and help. Late on a Friday when your Outlook corrupts, they were there to help. Brilliant!
Came into contact with HostAway through a mutual client that use them for hosting. There was some issues that I lodged a ticket late on a Friday night and by 9am Saturday morning client & I emailed to notify resolved. Two unrelated follow ups were handled excellently by Ender who was fast, efficient and clearly very knowledgeable. Recommended on service alone.
These guys Rock Seriously !! I have a gazziliion domains to protect my brand, and I have 3 businesses, (so times that by 3) the patience they show, the professionalism and helping me find where they were registered from the far corners of the internet have been nothing short of Outstanding !! I am so happy to have my valuable domains and hosting in their hands - thanks you thank you very much !!
Transferred my hosting a few weeks ago. It was a very smooth and quick process. The best is the great support I have received from the team through the process with any questions I had. I would happily recommend Hostaway.
Having being faced with an issue regarding our site going down due to trying to integrate a third-party cloud service, Ender took it upon himself to go out of his way to log into my account for me, spend the time to inspect my configuration, and successfully solve the problem.
Having Rock Star support staff on hand like Ender can be the difference between securing loyal customers vs. those who shop around. Confessing to be a ‘shop-arounder’ myself I can now safely say I have converted to being a loyal HostAway customer, and will recommend this small hard working business to companies large and small alike. Nothing can beat this type of service, no matter what deals come your way from the myriad of options out there! I highly recommend HostAway, you will NOT regret it!
1. Have a reliable uptime.
2. They’re better than most web hosting service providers at keeping their servers secure.
3. They’ve helpful and friendly.
4. They answer the phone promptly.
5. They’re affordable.
I’ve said it before, but it has to be said again, you guys really do provide excellent customer service.
Every time I call through for a technical support issue, I get put straight through to a support tech, no waiting on hold. Your tech always resolves the issue quickly and professionally.
Keep up the good work guys, it’s nice to have the reassurance of a professional company hosting our web site.
I can’t rave enough about these guys. They remind me of the kind of customer service that seemed to be everywhere 30 years ago and can hardly be found at all now.
They’re fast, efficient, reliable, professional and super nice. They’re local, privately owned and they care.
I highly recommend them.
I've been working in the web and digital space for 14 years, have launched over 1000+ sites and dealt with countless hosting companies from the blue chip to the go-daddys. HostAway is the only one that I would refer a client to - and I make no commission from it (though they have offered I would rather they keep the money and keep offering the same level of service).
I've learnt the hard way by trying to save a few bucks with cheaper hosting from the US and over east. The time spent on hold to other hosting companies alone has saved $1000's of dollars, far offsetting any saving's from cheaper hosts.
Time and time again, Ender, Ashley and the boys have been there to help with problems that other hosts would simply fob off. Today they saved my weekend... again.
Its also great that I have a hosting company I can trust to speak to clients and know that they will be looked after.
So if you need a local Perth hosting company, I would highly recommend HostAway. They are simply awesome.