Remote Support

In order to allow a technician to access and take control of your computer please follow the steps below.

STEP 1

Choose the operating system you are running and click below, which will prompt you to download the QuickSupport application, save it to your computer and then run / open the application.

Note: Internet Explorer may try to block this download. If so, right click the link below and click ‘Save Target As…’

Microsoft Windows Operating System

Apple Mac OS X Operating System

Android Operating System

STEP 2

When the application is open you will see an ID and password, please give this to the technician.

Note: If running Android you will only see the ID number but not the password. When the technician attempts to connect to your device you will get a dialog asking if you want to allow the connection – tap “yes”.

For older versions of Mac OS

If you are using Mac OS and you are unable to run the QuickSupport from the link above, you may need to download the previous version of the program. Our support technician will advise you if this is necessary.

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