COVID-19 (Coronavirus) response & preparations

COVID-19 (Coronavirus) response & preparations

At this uncertain and difficult time we would like to reassure you, our valued clients and suppliers, that at HostAway the health and safety of our staff and that of the community is taken very seriously.

We have enacted internal safety and health measures in response to the rapidly evolving COVID-19 pandemic, and we will continue to monitor the situation and adjust these measures as the situation unfolds.

All HostAway staff are capable of working remotely at any time with access to our normal phone lines and email ticketing systems. HostAway has commenced scheduling staff to work remotely to minimise the risk of staff unavailability.

These measures are designed to ensure business as usual for all our services, to mitigate risk, and to continue delivering the high level of support you expect.

For customers with colocation services, we require a minimum of two hours notice prior to attendance or we encourage you to make use of our skilled staff and remote hands service. HostAway will continue to have a physical presence at the data centre for access to equipment, management of the infrastructure and to respond to emergency issues.

We kindly request that if you have been overseas or in contact with anyone that has been unwell please refrain from visiting the data centre for 14 days.

We will continue to provide support as normal and customers can contact us via regular methods.

Please take care in these challenging times and we hope you stay safe and healthy.

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