Whilst many people like to escape their desks and inboxes, sometimes you need to check in every once in a while. Here are some tips for using your email when away of the office:
Check in from any device. If you don’t have a laptop, tablet or phone with you, HostAway’s webmail interface is an easy way to check your emails. Simply visit https://mail.hostaway.net.au and log in with your full email address and password.
Set an autoresponder. A simple autoresponder message can be added in the HostAway Members Panel to let people know you’re away. This can be set to reply to every single email, or just to each sender once (so people who send you many emails whilst you’re away aren’t bombarded with auto-replies). You can also set a forward in case one of your colleagues needs to receive your messages.
Be careful whilst using public WiFi networks. It is highly recommended to use the secure mail protocols SSL and TLS when away from your office. This is because of the potential for someone to view your traffic if it is not encrypted. Check out https://www.hostaway.net.au/support/email/ for the recommended settings or give us a call if you’re unsure. Also beware of using computers that are not your own, as they could have malware installed to capture your keystrokes (passwords!).
Contact us if you have any issues, but please identify yourself clearly. There can be factors outside of our control. For instance, we’ve had a customer accessing mail whilst in Greece, using her hotel’s WiFi. This customer was unable to send any emails because the hotel’s IP address was on a blocklist (another guest may have done something to affect their network’s credibility such as sending out a lot of spam). In this case the customer could not use Outlook on her laptop but using HostAway’s Webmail was a way around this issue.
A Virtual Private Network (VPN) can be a good solution to these issues as it creates a tunnel between you and your regular network no matter where you are connecting from. If you have any questions before heading on holiday or a business trip please don’t hesitate to call us (hopefully well before you get to the airport!).