Here are some of our core attributes which we believe make HostAway the number one choice for all your hosting needs:
We value our customers and their time, which is why we provide useful tools and quick access to knowledgeable staff. We are always willing to go the extra mile, whether it is assisting with coding issues or migrating customer data to our servers. We are happy to take your call and you will not talk to a machine or wait for ages in a queue.
We manage our own hardware within our own data centre which is why we’ve been able to remain so reliable over time. With over 15 years of experience in hosting (and even longer in the IT industry), we are certainly no fly-by-night organisation. We follow best practice in data management, with a series of backups onsite, offsite and offline to ensure your data is safe. We don’t overload our servers or our network to ensure stability in the event of traffic spikes. We also have advanced internal and external monitoring linked to an sms pager system, for absolute peace of mind.
We offer a large range of hosting options so you can find one that is right for your business. We also offer a number of add-ons so that you can customise a plan to suit your exact requirements without paying for more than you need. If you outgrow the shared hosting platform you can move onto a Virtual Private Server or consider colocating a server within our data centre for complete control of your hosting environment. Our plans are available on a monthly, quarterly, six-monthly, yearly, biennial or longer basis and are discounted commensurate with your commitment.
We tell it like it is, we don’t have hidden fees and we list all prices on our website. You can view our status history on our Twitter page, which discusses outages or problems that we have encountered in the past. You can also give us a call and have a frank discussion about our network or hardware configuration – we’re happy to talk to like-minded individuals who appreciate a well configured network!
HostAway is 100% Australian owned & operated. We don’t outsource any support overseas and we use local suppliers and wholesalers wherever possible. We are proud to sponsor numerous local not-for-profit organisations, have occupied the same Malaga office since 1991 and are a member of the Malaga Business & Districts Business Association.
We don’t just say we care, we act. In May 2010 we were the first data centre in Australia to install solar panels, with a 54 panel 10kW system. With improvements in panel efficiency the solar array was upgraded in August 2013 to now include 172 photovoltaic panels producing 30kW of electricity. We also operate an almost paperless office and all staff are encouraged to recycle.
It is a cliché, however the IT landscape is constantly changing. Therefore HostAway is constantly striving to improve our service and expand our product offerings, yet we extend this outside of the technical aspects of the business to include improvement in our customer service, accounting practices and management. We invest in our staff members and business practices, in addition to new hardware and technologies.
If you have any feedback about why you choose HostAway or have any ideas or feedback to share we’d love to hear from you.